Arabic Speaking Reservations Agent Ultra Luxury

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

About the Role :

We are seeking an experienced Cluster Reservation Agent Arabic Speaker to join our team and drive revenue growth, deliver exceptional guest experiences, and maintain high-quality reservations operations.

  • Responsible for ensuring the effective operation of the Reservations department, meeting the hotel's business objectives.
  • Play a key role in driving upselling and achieving set revenue targets by months.
  • Provide timely responses to reservation requests and inquiries, upholding company standards.
  • Maintain accurate records and minimize errors through effective follow-up and reporting.

Requirements :

To succeed in this role, you will need:

  • A minimum of 2 years' experience as a Cluster Reservation Agent in an international ultra-luxury resort.
  • Strong understanding of hotel operations, PMS & RMS systems, and distribution channels.
  • Ability to understand regional and local markets, competitors, and events that impact the destination.
  • Proven luxury hotel experience and passion for delivering exceptional service.
  • Excellent team player with strong communication skills.

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