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Reservations Team Lead Ultra Luxury Resorts
1 week ago
Cluster Reservation Agent Arabic Speaker Role :
This role is crucial in driving revenue growth and enhancing guest satisfaction through efficient reservations operations.
- Responsible for executing daily reservations tasks, adhering to established SOPs.
- Identify opportunities to upsell and maximize revenue, staying informed about hotel offerings and promotions.
- Respond promptly to reservation requests and inquiries, ensuring consistent quality service.
- Maintain accurate records and minimize errors through effective follow-up and reporting.
Responsibilities :
- Collaborate with colleagues to ensure seamless reservations operations.
- Stay updated on hotel policies, rates, and promotions to provide expert advice to guests.
- Conduct regular audits to prevent double bookings, non-guaranteed bookings, and other errors.
