Reservations Agent
5 days ago
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Job Description
Reservation Agent
As a Reservation Agent, you will be responsible for handling reservations inquiries and requests with the highest level of professionalism and customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and dynamic environment.
What Is In It For You
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
What You Will Be Doing
Efficiently and promptly establishing the correspondence service to guest inquiries.
Ensure that the guest's information is accurately processed in a timely manner.
Full knowledge of the hotel facilities and activities.
Oversee the daily movement of guest activities and be able to resolve guest complaints and establish amicable relations with clients and customers of the hotel.
Qualifications
Previous experience in hotel reservations or a similar customer service role is preferred.
Prior experience working with Opera or a related system
Time management skills with the ability to multitask
Fluency in English; additional languages are a plus.
Your Team And Working Environment
Diverse, young and vibrant team.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr
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