Reservations Agent
4 days ago
As a Reservations Agent, you are responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery. Your role will include key responsibilities such as:
1. Process and confirm guest room reservations made by clients on the phone, letter, or fax.
2. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints, and requests regarding reservations.
3. Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
4. Show complete product knowledge, understand rate structure, and apply rate management.
5. Maintain an established filing system for all correspondence and collate reports as required by the Reservations Manager or Supervisor.
6. Promote and maintain good public relations and endeavor to maximize business.
7. Maintain an accurate room status at all times.
8. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and check constantly the incoming e-mails.
9. Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.
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Reservations Agent
15 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full timeRoles and responsibilitiesWe are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Reservations Agent, you are responsible for maintaining effective communication on all reservations made to...
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Reservations Agent
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Full timeJob DescriptionWe are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Reservations Agent, you are responsible for maintaining effective communication on all reservations made to ensure smooth...
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Reservations Agent
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Full timeJob DescriptionWe are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Reservations Agent, you are responsible for maintaining effective communication on all reservations made to ensure smooth...
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Reservations Agent
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. Key Job Responsibilities: Assist guests in making room reservations through various communication...
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Reservations Agent
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities:1. Assist guests in making room reservations through various communication...
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Reservations Agent
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full timeRoles and responsibilities Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and general hotel information.RESPONSIBILITIES: Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Handle incoming and outgoing calls promptly with a...
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Reservations Agent
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full timeRoles and responsibilities Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and general hotel information.RESPONSIBILITIES: Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Handle incoming and outgoing calls promptly with a...
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Reservations Agent
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Hotels Full timeCompany DescriptionWhy work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
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Reservations Agent
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full timeRoles and responsibilitiesProvide prompt, courteous andefficient handling of all requests for guest room reservations,changes, cancellations and general hotelinformation.RESPONSIBILITIES:•Maintain complete knowledge of and comply with all departmentalpolicies, service procedures and standards.•Handling incoming and outgoing calls promptly with a...
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Sales Reservations Agent
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MARRIOTT International Full timeProcess all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate room type. Verifyavailability of room type and rate. Explain guarantee, specialrate, and cancellation policies to callers. Accommodate anddocument special requests. Answer questions about...
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Cluster Reservations Agent
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates IHG Full timeIHG Cluster Reservations Agent - Reservations - InterContinental Hotels Group Dubai Festival City in United Arab EmiratesDo you see yourself as a Cluster Reservations Agent for InterContinental Hotels Group at Dubai Festival City?What's your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in...
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Reservations Agent
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts dubai Full timeRoles and responsibilities1. CommunicationSkillsVerbalCommunication: Ability to communicate clearly andprofessionally over the phone or inperson.WrittenCommunication: Proficient in drafting emails,responding to inquiries, and documentingbookings.ActiveListening: Understanding customer needs...
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Reservation Manager
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Mactan Cebu Full timeJob DescriptionOverviewDusit Thani Mactan Cebu is a 5-star hotel that provides exceptional service to its guests. We are seeking a highly skilled Reservations Agent to join our team.Sales RoleThe successful candidate will be responsible for driving up selling and achieving set revenue targets by months. This includes being fully aware of the sales strategy,...
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Agent, Reservations
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Yas Plaza Hotels by Aldar Hospitality Full timeAbout UsYas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.About the JobWe are looking for an enthusiastic Reservations...
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Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full timeAbout the Role :We are seeking an experienced Cluster Reservation Agent Arabic Speaker to join our team and drive revenue growth, deliver exceptional guest experiences, and maintain high-quality reservations operations.Responsible for ensuring the effective operation of the Reservations department, meeting the hotel's business objectives.Play a key role in...
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Cluster Reservations Agent
11 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates IHG Hotels & Resorts Full timeDo you see yourself as a Cluster Reservations Agent for InterContinental Hotels Group at Dubai Festival City?What's your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.Imagine...
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Multi Property Reservations Agent
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott Hotels & Resorts Full timeDescription POSITIONSUMMARYProcessall reservation requests changes and cancellations received byphone fax or mail. Identify guest reservation needs and determineappropriate room type. Verify availability of room type and rate.Explain guarantee special rate and cancellation policies tocallers. Accommodate and document special requests. Answerquestions about...
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Reservation Agent
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Grand Mercure international business hotels Full timeMeeting the needs of inbound FIT reservations andgroups from the taking of the inquiry, conversion of the business,assisting with organization of the group, through to ensuringsuccessful on-site coordination of the groupMaintain fluency withthe Accor Live Limitless Loyalty ProgramOversee accuracy of roomblocks, reservations, and rate codesProcess all...
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Reservations Agent
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full timeAssisting and advising customerswho may be choosing from a variety of traveloptions.Making reservations for customersbased on their various requirements and budgetaryallowances.Checking the availability ofaccommodation or transportation on the customers' desiredtravel dates.Helping plan travel itinerariesby suggesting local tourist attractions and places...
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Reservations Agent
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full timeJob DescriptionPRIMARY RESPONSIBILITIES:Sale Role:Be knowledgeable of all hotel facilities/services, hours of operation.All guest room layouts, bed types, décor, appointments, and locations.Room availability for any given day.Restricted dates, rates and room types.All room rates, packages and promotions.Specific arrangements between hotel and travel...