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Global Technical Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates AVEVA Denmark Full time
Tech Support Principal Analyst

Job Summary:

Avoiding downtime and ensuring seamless operations are crucial for businesses in the oil and gas sector. As a Tech Support Principal Analyst at AVEVA Denmark, you will be the go-to expert for resolving complex technical issues and providing top-notch support to our clients.

Key Responsibilities:

  1. Technical Support: Respond to customer inquiries, ranging from basic tool usage to in-depth investigations of complex modeling problems.
  2. Collaboration: Work with customers, including technical experts, to understand business workflows, solve problems, and provide detailed technical advice.
  3. Training and Development: Create training materials and deliver courses to ensure customers get the most out of our software.
  4. Issue Tracking: Prioritize and manage customer queries, ensuring timely resolution.
  5. Team Collaboration: Coordinate with Sales, R&D, Services, and Project Management teams to address customer queries efficiently.

Requirements:

  1. Industry Expertise: Strong knowledge of the oil and gas sector.
  2. Technical Background: A degree in mathematics, engineering, or physical sciences, or a Ph.D. in a related field.
  3. Problem-Solving: Analyze technical requirements, solve complex problems, and provide solutions.
  4. Communication: Effectively communicate technical topics to diverse audiences.
  5. Presentation Skills: Experience presenting to clients and audiences.
  6. Continuous Learning: Keen to learn and gain in-depth understanding of technical issues.
  7. Software Proficiency: Competent user of Microsoft Office applications.
  8. Industry Knowledge: Experience in refinery economics, planning, and scheduling.
  9. Software Development: Experience in software development.
  10. Technical Understanding: Familiarity with databases, networks, and software architecture.

AVEVA's Commitment:

AVEVA is an equal opportunity employer, committed to creating an inclusive work environment where all employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.