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Director of Digital Performance Optimization
2 months ago
About Four Seasons Hotels and Resorts:
We are a global luxury hotel management company with a portfolio of over 120 hotels and resorts across 47 countries. Our commitment to supporting cancer research and promoting diversity, inclusion, equality, and belonging is at the heart of our employee experience and social impact programming.
The Role of Director, Digital Performance & Adoption:
We are seeking a Director, Digital Performance & Adoption, to join our Four Seasons Corporate team in Dubai. This role reports to the Senior Director, Digital Performance & Adoption, and is responsible for developing a comprehensive digital performance governance program. This will involve creating, augmenting, and managing digital performance reporting for EMEA property teams.
Key Responsibilities:
- Develop and implement a digital performance optimization strategy to improve conversion, bookings, ancillary revenue capture, and app and chat adoption.
- Partner with the Digital Products organization and properties to identify regional and local performance optimization opportunities.
- Lead the development of strategies to close performance gaps and enable the realization of critical performance targets.
Requirements:
- 7+ years of experience in a fast-paced environment with a proven track record in digital performance management and performance optimization.
- Experience in building workable digital marketing solutions to improve performance and standing up processes and policies.
- Strong communication and storytelling skills to ensure the development and buy-in of relationships across the business.
- Travel for this role will be 10-20%.
