Technical Administrator

2 weeks ago


Dubai, Dubai, United Arab Emirates Duncan & Ross Full time
Job Summary

Duncan & Ross is seeking a highly skilled Technical Administrator to oversee the management of our IT infrastructure. As a key member of our team, you will be responsible for ensuring the smooth operation of our systems and providing top-notch technical support to our end-users.

Key Responsibilities
  • System Administration: Supervise and manage the Centralized Data Repository (CDR), Business Gateway, and Centralized Security Clearance System.
  • Vendor Liaison: Collaborate with technical vendors to implement and deploy new systems and features.
  • Content Management: Manage website content, including adding, editing, removing, and publishing articles.
  • Case Management: Handle and follow up on technical cases and issues.
  • System Performance: Monitor system performance, evaluate metrics, and ensure optimal system operation.
  • User Support: Provide training and technical support to end-users.
  • Proactive Support: Resolve bugs, implement upgrades, and improve system functionality.
  • System Evaluation: Assess system performance, data structure, and content.
  • Quality Control: Establish and review graphics and content for quality issues before uploading.
  • Operational Support: Schedule and follow up on technical projects and tasks.
  • Reporting: Review and analyze special reports, summarize information, and identify trends.
Requirements
  • Language Skills: Arabic and English (speaking and writing).
  • Computer Skills: Presentations skills and file management.
  • Reporting Skills: Ability to create and analyze reports.
  • Availability: On-call availability for emergency situations.
Education and Experience
  • Education: College diploma or professional degree in Information Technology or Computer Science.
  • Experience: Two to three years of general work experience.
Company Information

Duncan & Ross is a technology company that values innovation and excellence. We offer a dynamic work environment and opportunities for growth and development.



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