Front Desk Representative

4 weeks ago


Dubai, Dubai, United Arab Emirates Kavak Mexico Dubai Full time
Job Title: Front Desk Associate

We are seeking a highly skilled and experienced Front Desk Associate to join our team at Kavak Mexico Dubai. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing appointments, and ensuring a smooth workflow.

Key Responsibilities:
  • Customer Interaction: Greet and welcome clients and visitors, ensuring a friendly and professional first impression.
  • Client Assistance: Assist customers with their inquiries, provide information about after-sales services, and guide them to the appropriate department or personnel.
  • Appointment Management: Schedule and manage appointments for after-sales services, ensuring efficient use of time and resources.
  • Documentation: Handle and process paperwork related to after-sales services, including service requests, warranties, and customer feedback forms.
  • Coordination: Collaborate with the service team to ensure smooth workflow and timely updates to customers regarding their service status.
  • Complaint Resolution: Address and resolve customer complaints or direct them to the appropriate person for resolution.
  • Facility Management: Ensure the front desk area is tidy, organized, and well-stocked with necessary supplies and informational materials.
  • Communication: Maintain clear and effective communication with customers, service team members, and management to ensure excellent service delivery.
Requirements:
  • Be eligible for the Emiratisation program and hold the corresponding Family Book.
  • English and Arabic proficiency level.
  • Positive attitude and integrity to build trust and achieve success while offering a jaw-dropping experience to our customers.
  • Excellent verbal and written communication skills.
  • A deep understanding of our value proposition and the ability to empathize with others.
  • Ability to handle rejection, stay motivated, and adapt to changing circumstances.


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