Healthcare Liaison

1 week ago


Al Ain, Abu Dhabi, United Arab Emirates Royal Health Group AE Full time
Job Description:

The Junior Patient Ambassador plays a vital role in supporting patients throughout their healthcare journey.

Key Responsibilities:
  • Greet and guide patients and their families upon arrival, ensuring a smooth and welcoming experience.
  • Provide clear directions to hospital departments, clinics, and facilities, enhancing patient navigation.
  • Assist with completing forms, understanding procedures, and accessing services, demonstrating exceptional customer service skills.
  • Address patient inquiries, concerns, or complaints with professionalism and empathy, prioritizing patient satisfaction.
  • Liaise between patients and medical staff to ensure seamless communication and coordination of care.
  • Coordinate appointments, follow-ups, and transportation services as needed, streamlining the patient experience.
  • Offer emotional support to patients and families during their visit, fostering a sense of comfort and well-being.
  • Ensure patients are informed about waiting times and next steps, promoting transparency and trust.
  • Document and report any patterns of complaints or suggestions to the Patient Relations team, facilitating continuous improvement.
Qualifications:
  • A high school diploma or equivalent is required; additional certifications in customer service or healthcare are preferred.
  • Prior experience in customer-facing roles, preferably in healthcare or hospitality, is highly valued.
  • Proficiency in using basic computer systems for data entry and scheduling is essential.


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