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Data-Driven Workforce Planner

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Destinations Full time
Role Overview

The Resource Planning and Reporting Assistant Manager plays a critical role in driving operational excellence and customer satisfaction by leveraging data analysis and visualization to inform business decisions.

Main Responsibilities:
  • Continuously monitor operational and people performance, diving deep into data to uncover trends and provide actionable recommendations.
  • Collaborate with technical teams to identify opportunities for process improvements and implement solutions.
  • Develop and maintain effective relationships with cross-functional teams to ensure seamless communication and collaboration.
  • Stay up-to-date with industry trends and best practices to continuously improve operational efficiency.
Key Skills and Qualifications:
  • Bachelor's degree in Data Analytics, Engineering, Computer Science, or a related field.
  • 5+ years in resource planning, reporting, or workforce management, preferably in a contact center or operational environment.
  • Advanced Excel and database management skills.