Resort Operations Manager

1 month ago


Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Resort Manager to join our team at Four Seasons Hotels and Resorts. As a key member of our front office team, you will be responsible for leading and motivating our employees to deliver exceptional guest experiences.

Key Responsibilities
  • Leadership and Team Management
    • Lead and motivate a diverse team of front office employees to achieve exceptional guest satisfaction and loyalty.
    • Develop and implement effective training programs to ensure employees have the skills and knowledge needed to excel in their roles.
  • Operational Excellence
    • Oversee the daily operations of the front office, including guest check-in, room assignments, and concierge services.
    • Monitor and control labor and operating expenses to ensure efficient use of resources.
  • Guest Experience
    • Ensure that all guests receive exceptional service and attention to detail.
    • Respond promptly to guest complaints and concerns, and take proactive steps to resolve issues.
Requirements
  • Experience
    • Minimum 2 years of experience in a hospitality management role, preferably in a luxury hotel or resort.
  • Skills and Qualifications
    • Proven track record of leading and motivating diverse teams.
    • Strong knowledge of rooms division operations and proficiency with different systems.
    • Ability to thrive in high-pressure environments and maintain composure in dynamic situations.
What We Offer

As a Resort Manager at Four Seasons Hotels and Resorts, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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