IT Support Specialist

3 weeks ago


Sharjah, Sharjah, United Arab Emirates American University of Sharjah Full time
Job Title: IT Specialist

We are seeking a highly skilled and experienced IT Specialist to join our team at the American University of Sharjah. The successful candidate will be responsible for providing technical assistance to students, faculty, and staff in various areas, including administrative, academic, classroom, and lab settings.

Key Responsibilities:
  • Technical Support: Provide hands-on support and assistance to resolve IT issues and requests reported by the AUS community.
  • Incident Management: Ensure timely resolution and minimal impact on operations by prioritizing requests and incidents.
  • Service Delivery: Deliver high-quality support services by following IT service management best practices.
  • Hardware and Software Management: Install, configure, and maintain computer hardware, software, and peripheral equipment.
  • System Support: Provide first-line support to University Learning Management Systems (Blackboard) and Lecture capturing systems (Panopto).
  • Endpoint Management: Manage and support endpoint devices (Windows & Mac) and support desktop and application virtualization.
  • Training and Documentation: Deliver IT orientation sessions and workshops to staff and faculty on classroom technologies and applications, and create and maintain documentation, including Knowledge Base, Standard Operating Procedures (SOP), and Deployment checklists.
  • Collaboration: Deliver high-quality services in collaboration with internal IT Teams (Infrastructure, Application, and Information Security).
  • ITIL Service Management: Support IT Services function by following ITIL Service management practices and framework.

The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual who is passionate about providing exceptional IT support, we encourage you to apply for this exciting opportunity.



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