UAE Healthcare and Consumer Services Manager

1 month ago


Sharjah, Sharjah, United Arab Emirates Citi sharjah Full time
Key Responsibilities:
  • Staying Informed: Continuously update yourself with the latest modifications in our service offerings and pricing structures.
  • Customer Engagement: Welcome clients with a warm and professional demeanor, adhering to the recommended communication guidelines.
  • Inquiry Management: Respond to phone and email inquiries promptly and efficiently.
  • Escalation Procedures: Refer complex inquiries to your supervisor when necessary.
  • Benefit Information: Provide members and healthcare providers with comprehensive information regarding member benefits.
  • Authorization Processes: Approve pre-authorizations for medical services, ensuring they fall within the coverage parameters.
  • Payment Advisories: Inform members about any outstanding co-payments that may be due.
  • Provider Network Details: Supply current and potential members with information about available network providers.
  • Plan Management: Process cancellations of member plans upon request or due to repeated non-payment, following the guidance of your supervisor.
  • Work Environment: Maintain an organized workspace and ensure you have all necessary tools and resources at your disposal.


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