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UAE Consumer and Healthcare Business Lead

2 months ago

Sharjah, Sharjah, United Arab Emirates Citi sharjah Full time
Key Responsibilities:
  • Familiarize yourself with and stay up-to-date with changes in our business plans and market offerings.
  • Provide exceptional customer service by greeting clients in a friendly and professional manner, adhering to our established protocols.
  • Respond to customer inquiries in a timely and efficient manner, addressing their concerns and resolving issues promptly.
  • Escalate complex or unresolved issues to your supervisor or manager for further guidance and support.
  • Communicate effectively with members and healthcare practitioners regarding benefits, coverage, and other relevant information.
  • Process and authorize medical treatments, ensuring compliance with our policies and procedures.
  • Notify members of outstanding co-payments and provide guidance on payment options and deadlines.
  • Provide members and prospective clients with information about our network of healthcare providers, including their credentials and services offered.
  • Terminate membership plans upon request or due to non-payment, as directed by your supervisor or manager.
  • Maintain a clean and organized workspace, ensuring you have access to all necessary tools, resources, and equipment.