Online Retail Director
6 days ago
eCommerce Manager Job at Talent Pal.
We're seeking an experienced E-Commerce Manager to lead our digital commerce strategy and operations. As a key member of our team, you'll be responsible for developing and executing strategic e-commerce initiatives that drive profitable growth. You'll also oversee the website's operational capabilities, including aesthetics, functionality, and content, ensuring a seamless, engaging, and efficient user experience.
This is a great opportunity to join a growing company and take on a challenging role that requires strong leadership and technical skills. If you have experience in e-commerce and are passionate about staying ahead of the curve, we encourage you to apply.
Key Responsibilities:
- E-commerce Strategy Development: Develop and execute strategic e-commerce initiatives that align with the company's overall objectives, driving profitable growth.
- Website Management and Optimization: Own the website's operational capabilities, including aesthetics, functionality, and content, ensuring a seamless, engaging, and efficient user experience.
- Data-Driven Performance Analysis: Utilize advanced analytics to analyze each point in the growth marketing funnel, test and implement winning strategies to acquire and convert new eCommerce and subscription customers.
- Third-Party Integrations: Leverage analytics tools to monitor key performance indicators (KPIs) such as click-through rates, bounce rates, and customer retention rates, and use this data to make informed decisions that optimize website performance and refine marketing and site strategies.
- Operations: Manage day-to-day operations and develop, maintain operational procedures for the e-commerce activities, including order management, customer service, and fulfillment, ensuring alignment with business operations.
- Product Management: Oversee the online product catalogue, ensuring it is reflective of the brand, aligned with market demand, and effectively promoted to maximize sales potential.
- Promotions & Pricing: Manage product promotions and pricing strategies to align with inventory and sales objectives, including the introduction of new products and the phasing out of underperformers.
- Customer Experience and Service Management: Handle customer service escalations, providing solutions for complex customer service issues that arise from online transactions.
- Technical and Security Oversight: Ensure that the e-commerce platform is robust, secure, and compliant with all relevant regulations, safeguarding customer information and company data.
- Vendor and Partner Management: Manage relationships with external vendors and technology partners to ensure they meet the needs of the business, negotiating contracts that favor the company's interests.
- Innovation and Market Adaptation: Stay abreast of emerging e-commerce trends and technologies, adapting and innovating the company's approach to maintain a competitive edge in the market.
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