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Restaurant Hostess

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Job Description

We are seeking a highly skilled and attentive Restaurant Hostess to join our team at Accor. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service and ensuring a seamless dining experience for our guests.

Key Responsibilities:
  • Guest Greeting and Seating: Greet guests at the entrance of the restaurant, welcome them warmly, and ensure they are seated promptly and efficiently.
  • Reservation Management: Manage reservations, cancellations, and waitlists in accordance with departmental standards, ensuring that guests are informed of any changes or delays.
  • Menu and Table Management: Ensure that menus and check folders are clean and in sufficient quantity, and that tables are set to the best service of the guest.
  • Anticipating Guest Needs: Anticipate guests' needs, respond to them promptly, and acknowledge guests, however busy and at whatever time of the day.
  • Positive Guest Relations: Maintain positive guest relations at all times, ensuring that guests are pleased with their table and experience.
  • Communication: Communicate effectively with guests, management, and colleagues to ensure seamless service and resolve any issues that may arise.
  • Knowledge and Familiarity: Be familiar with hotel services and activities to respond to guest inquiries accurately and provide recommendations when necessary.
  • Complaint Resolution: Handle guest complaints following instant pacification procedures and ensuring guest satisfaction.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize tasks effectively
  • Knowledge of hotel services and activities

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance