Hostess

5 months ago


Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

Welcome and seats guests promptly in the restaurant.
- Promote all menu items and special promotions.
- Ensure guests are thanked on leaving the restaurant after dining.
- Allocate tables according to group sizes in order to achieve highest possible occupancy of seats and comes back at the restaurant entrance as fast as possible to welcome other guests.
- Ensure that all menu items are sold at the correct selling price ensuring that the planned profitability is secured.
- Take guests orders for first drinks, provides menus and passes orders to Supervisor, captain or waiter.
- Ensure that effective communication is carried out with all employees, while keeping an effective communication with your superior.
- Ensure that all vital communication is recorded in written form.
- Report any guest complaints to the supervisor on duty.
- Ensure the quality and cleanliness of food signage, a la carte menus, beverage lists and tent cards are maintained in good condition at all times.
- Take guests reservations as per the hotel's standards.
- Keep records of all reservations, number of covers per day and regular guests’ preferences, e.g. certain seating areas etc.
- Keep a record of regular guests with their contacts so as to up-date them on new happenings in the hotel.
- Ensure that tables have clean beverage lists, table numbers, healthy options and other table materials as required by the hotel standard.
- Maintain an attentive posture and abstains from unnecessary discussions with other members of staff.
- Establish and follow personal development plan.
- Perform any other duties as may be assigned by your superior from time to time.
- Confirm restaurant functions with banquet sales and also any other internal/ External bookings.
- To demonstrate proper and safe usage of all equipment
- To support and adhere to the equal opportunities policy of the company
- Care in service to avoid accidents
- Ensure cash/credit card security
- Security in keys/micros

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hostess: 1 year (preferred)


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