WSO Operations Lead Manager
4 weeks ago
Job Summary
This role requires a highly organized and analytical individual with strong communication skills to lead a team and manage various levels of management, both internal and external to S&P Global. The successful candidate must be able to address inquiries on time, possess acute problem-solving skills, and create weekly dashboards to review and track progress on the team's metrics.
Key Responsibilities
- Lead and motivate the team to generate new ideas and create efficiencies
- Create weekly dashboards to review and track progress on the team's metrics
- Provide in-depth analysis to management where the team fell short on internal/external SLA's, along with proposed remediation plans to correct going forward
- Organize, construct and present key performance indicators (KPI) and key risk indicators (KRI) to management and senior management as the overall team owner
- Monitor FreshDesk response times across the team to ensure client obligations are being met on time
- Audit emails with attachments to ensure the correct recipient to eliminate data breaches
- Keep track of Integration Utility daily to make sure assets are subscribed and updated to help prevent delays in processing
- Conduct weekly meetings with the team to share knowledge and create accountability
- Provide detailed processing guidance to others on the team to help support analytical development
- Support team members with client calls and provide feedback on how to improve and build client relationships
- Represent their team in the internal Ideas Committee board, collecting product and process improvements from all team members; help prioritize enhancements to be in line with WSO Product Board roadmap and overall team strategy
Requirements
- BA or BS or equivalent experience
- Accounting / Finance Major preferred
- WSO/LoanIQ/Syndicated Loan experience between 2-5 years
Preferred Qualifications
- WSO loans processing knowledge
- Leadership experience between 2– 10 years
About S&P Global Market Intelligence
S&P Global Market Intelligence is a division of S&P Global that understands the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Benefits
- Health & Wellness: Healthcare coverage designed for the mind and body
- Flexible Downtime: Generous time off helps keep you energized for your time on
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference
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