Customer Experience Ambassador

4 days ago


Al Fujairah City, Fujairah, United Arab Emirates IHG Hotels & Resorts Full time
Unlock the Art of Exceptional Guest Experiences

In this pivotal role, you will be the face of our esteemed hotel, delivering personalized service that exceeds our guests' expectations. As a Guest Service Agent at IHG Hotels & Resorts, you will be responsible for ensuring seamless check-in and check-out processes, providing attentive guidance, and addressing any queries or concerns with poise and professionalism.

Main Responsibilities:
  • Welcome guests with a warm smile and offer assistance to ensure a smooth start to their stay.
  • Efficiently process check-ins, issue room keys, and provide detailed information on hotel amenities and services.
  • Ensure all necessary documentation is collected from guests in accordance with local regulations.
  • Manage phone calls with promptness and courtesy, resolving inquiries and issues with ease.
  • Upsell rooms whenever possible to optimize revenue streams.
  • Address guest requests, preferences, and complaints with tact and diplomacy.
  • Accurately handle cash and credit transactions, adhering to established procedures.
  • Maintain confidentiality and handle sensitive situations with discretion.

Requirements:
  • High School diploma or equivalent required; previous front desk experience highly desirable.
  • Proficiency in Opera software preferred but not essential.
  • Fluency in English and additional languages an asset.

About Us:
We are proud to be part of the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts. With a rich history of pioneering international travel since the 1940s, we continue to push boundaries and create unforgettable experiences for our guests. If you're passionate about delivering exceptional customer service and crave a dynamic work environment, join us as a Guest Service Agent.

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