Training and Quality Development Manager
7 days ago
Company Overview
IHG Hotels & Resorts is the world's first and most global luxury hotel brand, pioneering international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
We create inspiring experiences for those seeking a richer perspective on the world. As a Training and Quality Development Manager, you will be part of a great team of talented people who take pride in being genuine ambassadors of the InterContinental brand.
Job Description
You will be responsible for managing the hotel's training functions, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. The Assistant Learning & Quality Manager position impacts the skills, knowledge, and attitudes of every hotel employee and ensures the availability and use of effective resources.
The role requires aligning current training and development programs to effectively impact key business indicators, anticipating and responding to colleagues' training needs, and driving the culture through training programs.
Some of your responsibilities include:
- Assisting in the creation of training budgets and monitoring expenditures to ensure cost efficiency and cost benefit.
- Evaluating the return on investment of training programs before and after implementation.
- Producing monthly training activities ROI reports for your manager.
- Acting as a role model to colleagues by living the IHG Values and brand Service Behaviours.
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