Front Desk Supervisor
2 weeks ago
The Bell Captain will be responsible for ensuring a seamless guest experience from arrival to departure.
- Guest Greeting and Assistance
Maintain a professional and friendly demeanor when greeting guests and offer assistance at all times.
- Team Collaboration
Develop and maintain a positive working relationship with Front Office employees to ensure a cohesive and efficient team.
- Guest Profile Awareness
Stay informed about guest profiles through the Opera guest profile system to provide personalized service.
- Luggage Handling and Transportation
Supervise the activities of the Bellmen, ensuring that guest luggage is transported efficiently from arrival to room and from room to departure point on checkout.
- Message and Package Handling
Handle all messages, mails, and packages for guests and employees, ensuring timely delivery and storage if necessary.
- Duty Roster Management
Establish and control the duty roster in accordance with business needs to ensure adequate staffing.
- Hotel Services Knowledge
Maintain an up-to-date knowledge of hotel services and communicate this to subordinates to provide accurate information and respond to guest queries.
- Transportation and Administration
Handle guest transport and admin transport requirements to ensure seamless operations.
- Department Leadership
Take responsibility for delivering exceptional service to guests as the person in charge of the department.
Requirements
- Minimum 1-2 years' experience in a similar role in a 5-star hotel.
- Strong interpersonal and problem-solving abilities.
- Fluency in English; additional languages are a plus.
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