Front Desk Supervisor

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time
Key Responsibilities

The Bell Captain will be responsible for ensuring a seamless guest experience from arrival to departure.

  1. Guest Greeting and Assistance

Maintain a professional and friendly demeanor when greeting guests and offer assistance at all times.

  1. Team Collaboration

Develop and maintain a positive working relationship with Front Office employees to ensure a cohesive and efficient team.

  1. Guest Profile Awareness

Stay informed about guest profiles through the Opera guest profile system to provide personalized service.

  1. Luggage Handling and Transportation

Supervise the activities of the Bellmen, ensuring that guest luggage is transported efficiently from arrival to room and from room to departure point on checkout.

  1. Message and Package Handling

Handle all messages, mails, and packages for guests and employees, ensuring timely delivery and storage if necessary.

  1. Duty Roster Management

Establish and control the duty roster in accordance with business needs to ensure adequate staffing.

  1. Hotel Services Knowledge

Maintain an up-to-date knowledge of hotel services and communicate this to subordinates to provide accurate information and respond to guest queries.

  1. Transportation and Administration

Handle guest transport and admin transport requirements to ensure seamless operations.

  1. Department Leadership

Take responsibility for delivering exceptional service to guests as the person in charge of the department.

Requirements

  • Minimum 1-2 years' experience in a similar role in a 5-star hotel.
  • Strong interpersonal and problem-solving abilities.
  • Fluency in English; additional languages are a plus.

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