Current jobs related to Program and Customer Support Manager - Dubai, Dubai - Precision Hire Solution

  • Program and Customer Support Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job DescriptionWe are seeking a highly skilled Program and Customer Support Manager to join our team at Precision Hire Solution. The successful candidate will be responsible for managing aftermarket programs for our clients, ensuring customer satisfaction and program profitability.Key ResponsibilitiesManage aftermarket programs to ensure customer...

  • Customer Support Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job DescriptionThe Customer Support Manager is responsible for managing customer relationships and providing exceptional support to ensure customer satisfaction. This role involves monitoring and measuring spare and repair management, working closely with airline purchasing departments, and managing customer satisfaction through internal and external...

  • KG Teacher

    3 weeks ago

    Dubai, Dubai, United Arab Emirates IIQAF GROUP Full time

    Customer Support and Relations ExecutiveAt IIQAF GROUP, we are seeking a highly skilled Customer Support and Relations Executive to join our team. The ideal candidate will have a strong understanding of the education sector and be able to create effective campaigns to engage with customers. Key responsibilities include:Developing and implementing customer...

  • Training Program Development Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Dubai Customs Full time

    Career Development Framework SpecialistAt Dubai Customs, we are seeking a highly skilled Career Development Framework Specialist to join our team. As a key member of our organization, you will be responsible for developing, implementing, and managing a comprehensive career development framework that includes learning and assessment guides, reading bricks,...

  • Training Programs Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C. Full time

    Job Purpose:As a key member of the Juma Al Majid Holding Group L.L.C. team, the Training Programs Manager will be responsible for designing and implementing comprehensive training programs for sales team members. This includes creating engaging training materials, conducting workshops and seminars, and assessing training needs to ensure effective skill...

  • Customer Experience Strategist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

    Customer Engagement Manager RoleFIVE Hotels and Resorts seeks a seasoned Customer Engagement Manager to spearhead the development and implementation of bespoke customer engagement strategies, driving exceptional guest experiences and loyalty across our luxury properties.Key Responsibilities:Design, manage, and enhance premium customer engagement campaigns...

  • Customer Success Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Talent Pal. As a Customer Success Manager, you will be responsible for guiding clients to success by managing and updating their loyalty program.Key Responsibilities:Own the overall relationship with assigned clients and maintain a strong long-term relationship with...

  • Customer Retention Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Etisalat UAE Full time

    Job Title: Customer Retention ManagerJob Summary:We are seeking a highly skilled Customer Retention Manager to join our team at Etisalat UAE. The successful candidate will be responsible for fostering strong relationships with our OTT SVOD and AVOD platform's users, driving engagement, and implementing strategies to retain existing customers.Key...

  • Growth Services Program Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Pearson Full time

    Your OpportunityThe Growth Services Program Manager is responsible for the successful implementation and maintenance of client programs. As the principal communication channel between the client and the Growth Services team, this role ensures client satisfaction with delivered services. The Client Program Manager develops and maintains complete, up-to-date...

  • Capital Program Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates PRIME IMMIGRATION LTD Full time

    Job SummaryWe are seeking a skilled Capital Program Manager to join our team at PRIME IMMIGRATION LTD. As a key member of our Client Services Global Resourcing Team, you will assist senior peers through effective project management coordination and support North America clients from other geographies.Key ResponsibilitiesAssist senior Client Services peers...

  • EMEA Specialist Customer Support

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    What Makes Us a Great Place to WorkWe are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked #3 on s Best Places to Work list and have maintained a spot in the top four on s list for the last 13 years. We believe that diversity, inclusion, and...

  • Senior Call Center Program Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    Job Title: Senior Call Center Program ManagerJob Summary: We are seeking a highly experienced Senior Call Center Program Manager to lead the design and implementation of our customer service initiatives. The ideal candidate will have a minimum of 15 years of experience in managing complex projects, preferably in the call center or customer service...

  • Loyalty Program Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates LANDMARK Group Full time

    Loyalty Program ManagerWe are seeking a skilled Loyalty Program Manager to join our team at LANDMARK Group. The ideal candidate will have a strong background in loyalty program management, preferably within the retail industry.Key Responsibilities:Design, implement, and optimize loyalty initiatives to drive results.Develop and maintain strong analytical...

  • Customer Success Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    We are seeking an organized and analytical Customer Success Manager to join our team at Precision Hire Solution. As a key member of our customer-facing team, you will be responsible for guiding clients to success by managing and updating their loyalty programs.Key Responsibilities:Customer Onboarding and Relationship Management:Own the overall relationship...

  • Customer Care Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Roles and ResponsibilitiesThe Customer Care Manager will oversee the day-to-day activities related to the operation of the Unified Contact Centre for digital channels such as email, chat, and social media. This includes managing and directing the team to ensure prompt, courteous, and accurate responses to customers.Develop and maintain knowledge management...

  • Customer Care Manager GEM

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Job SummaryWe are seeking a highly skilled Customer Care Manager to lead our Growth Emerging Markets team. As a key member of our customer service team, you will be responsible for designing and executing customer care strategies, supervising customer care teams, and ensuring compliance with company standards.Key ResponsibilitiesLead local customer service...

  • Customer Service Operations Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job DescriptionThe Customer Service Manager is responsible for overseeing the Customer Service Representative Team and ensuring timely and accurate order processing and responding. This role involves managing and tracking approved customer requests for quotes, orders, and billing, as well as working closely with Customer Support Operations and Program...

  • Wellness Program Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Title: Wellness Program ManagerJob Summary:We are seeking a highly motivated and experienced Wellness Program Manager to oversee the smooth operation of our spa and wellness program at Anantara Hotels & Resorts. The successful candidate will be responsible for creating new and unique spa and wellness activities that draw upon the best cultural offerings...

  • Housing and Wellness Program Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    At AccorHotel, we are seeking a highly skilled Housing and Wellness Program Manager to oversee the comfort and satisfaction of our staff by managing employee housing and wellness programs.As a key member of our team, you will play a crucial role in enhancing the wellbeing of our employees by developing and implementing wellness programs aimed at improving...

  • Agile Program Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Energy Jobline Full time

    Job SummaryEnergy Jobline is seeking an experienced Agile Program Manager to lead multiple initiatives from ideation to delivery. The ideal candidate will oversee day-to-day activities, update project plans, RAID logs, and share status reports with stakeholders.Key Responsibilities• Manage multiple initiatives from ideation to delivery, overseeing...

Program and Customer Support Manager

2 months ago

Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Job Summary

We are seeking a highly skilled Program and Customer Support Manager to join our team at Safran Seats. As a key member of our Customer Support & Services department, you will be responsible for managing aftermarket programs for our clients in the Middle East region.

Key Responsibilities
  • Manage aftermarket programs to ensure customer satisfaction and program profitability.
  • Work closely with sales engineering, supply chain, and other departments to deliver products that meet customer requirements.
  • Determine and monitor key performance indicators (KPIs) related to budget, warranty, and customer satisfaction.
  • Implement actions to ensure alignment with company objectives.
  • Develop and maintain relationships with assigned customers, distributors, partners, and other Safran companies in the region.
  • Define and deploy aftermarket strategies for clients' portfolios.
  • Align program strategies across Safran Seats Customer Support & Services.
  • Contribute to responding to RFPs/RFIs/RFQs in the aftermarket market.
  • Manage inservice issues related to clients' portfolios.
  • Continuously develop aftermarket program standards.
Requirements
  • Customer-oriented with strong relationship-building skills.
  • Ability to work in multicultural environments.
  • Knowledge of program/project/contract management.
  • Proven ability to manage complex projects.
  • Excellent communication and problem-solving skills.
  • Ability to analyze complex problems and find solutions.
  • Perseverant and resilient with strong negotiation skills.
  • Good computer skills, including Microsoft Office and PowerBI.
Working Conditions

This role requires travel in the Middle East region (30% of working time).

Safran is an international high-technology group operating in the fields of aeronautics, space, and defense. Our mission is to contribute to a more secure world by providing innovative solutions that respect the environment and improve the comfort and accessibility of air travel. With a presence on all continents, the Group has 72,000 employees and posted sales of € 14.5 billion in 2020. Safran is a world leader in its core markets and has a strong presence in the Middle East region.