Client Experience Manager

4 days ago


Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time
Job Title: Client Experience Manager

At Chanel, we are committed to delivering exceptional client experiences that exceed our customers' expectations. As a Client Experience Manager, you will play a key role in driving this vision forward.

Key Responsibilities:
  • Team Management: Lead a team of Grooming Assistants and Hosts/Hostesses to ensure seamless client interactions and exceptional service delivery.
  • Client Experience: Foster a culture of client-centricity, ensuring that every client interaction is personalized, engaging, and memorable.
  • Operational Excellence: Coordinate boutique floor operations, ensuring efficient planning and execution of daily tasks, and providing operational support to sales teams.
  • Continuous Improvement: Identify opportunities for operational gains and suggest ideas to enhance the client journey, ensuring Chanel remains the ultimate house of luxury.

Requirements:

  • Proven experience in client-facing roles, with a focus on delivering exceptional service.
  • Strong leadership and team management skills, with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work in a fast-paced environment, with a focus on delivering results and driving business growth.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, with a focus on rewarding our employees for their hard work and dedication.
  • The chance to work with a world-renowned luxury brand, with a rich history and heritage.


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