Client Experience Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates Chalhoub Group Full time
About the Role

We are seeking a highly skilled and experienced Luxury Retail Advisor to join our team at Chalhoub Group. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our luxury retail stores.

Key Responsibilities
  • Customer Experience
    • Represent the Chalhoub Group brand by communicating its values and philosophy through activities and interactions with customers and other team members.
    • Promote the Group's loyalty program and increase enrolment rate and new customer acquisition.
    • Build and maintain guest experience standards in order to build strong loyalty.
  • Sales and Operations
    • Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
    • Execute and promote exceptional customer service and relations in stores and customer home visits.
    • Attend to customer needs, sales, special orders, and repairs.
  • Marketing and Promotion
    • Stay up to date with the latest fashion trends, social media campaigns, products and competitors, and promote them to customers.
    • Participate in the brand's events and support with in-store marketing events and activations.
  • Technology and Data
    • Use clienteling techniques, omnichannel approach and tools to connect virtually with customers and drive loyalty.
    • Demonstrate a strong understanding and leverage available technology tools to support customer experience in and outside of the store.
  • Store Operations
    • Maintain all operating standards as per the brand's VM guidelines and SOPs.
    • Provide feedback on store functionality.
Requirements
  • Strong experience in the Retail Luxury Jewellery industry in UAE.
  • Excellent clienteling skills and hold a solid client database.
  • Dynamic and positive personality traits.
  • Strong English communication skills.
  • Arabic, Russian, or Mandarin speaking skills would be a plus.


  • Dubai, Dubai, United Arab Emirates Siemens Full time

    **Job Summary**As a Client Support Specialist at Siemens, you will play a critical role in delivering exceptional customer experience through phone, email, and chat support. Your primary objective will be to drive client retention by providing timely and effective solutions to their queries.**Key Responsibilities:**Deliver legendary customer support by...


  • Dubai, Dubai, United Arab Emirates Quanterra Group Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Quanterra Group. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Client Communication: Serve as the primary point of contact for clients,...


  • Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

    About the RoleWe are seeking a highly skilled and motivated Client Advisor to join our team at Chalhoub Group. As a Client Advisor, you will be responsible for delivering exceptional guest experiences, achieving individual and collective sales targets, and ensuring the implementation of CRM, CX, and other key customer and people initiatives in-store.Key...


  • Dubai, Dubai, United Arab Emirates Designlab Experience Full time

    About the RoleWe are seeking a highly skilled and experienced Visualiser to join our team at Designlab Experience. As a Visualiser, you will play a crucial role in bringing our clients' visions to life through stunning 3D visualisations.Key ResponsibilitiesSupport our creative team in developing winning pitches and presentations for clients.Work closely with...


  • Dubai, Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full time

    Role OverviewAs a Client Relations Specialist, you will play a pivotal role in enhancing customer satisfaction and driving sales performance. Your primary responsibilities will include:Delivering exceptional customer service to our clientele.Addressing customer inquiries and resolving complaints promptly.Maintaining an inviting and organized store...

  • Project Coordinator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Designlab Experience Full time

    Project Coordinator Job DescriptionAt Designlab Experience, we're seeking a highly organized and detail-oriented Project Coordinator to join our team. As a Project Coordinator, you will play a crucial role in supporting our project managers and producers in delivering exceptional results and exceptional client service.Key Responsibilities:Assist project...


  • Dubai, Dubai, United Arab Emirates IBIS Full time

    Client Relations SpecialistRole OverviewAs a Client Relations Specialist, you will be the first point of contact for our guests, ensuring their experience is exceptional from arrival to departure. Your role is crucial in creating lasting impressions and memorable stays.Benefits of Joining Us:Access to an employee benefit card that provides discounted rates...


  • Dubai, Dubai, United Arab Emirates BD SELECT Full time

    Company Overview:BD SELECT is seeking a dedicated Client Relations Specialist to enhance our customer service team. This role is essential for maintaining strong relationships with our clients and ensuring their needs are met with the highest standards.Key Responsibilities:Act as the primary point of contact for client inquiries and concerns.Manage client...


  • Dubai, Dubai, United Arab Emirates BD SELECT Full time

    Company Overview:BD SELECT is seeking a dedicated Client Relations Specialist to enhance our customer service team. This role is pivotal in ensuring client satisfaction and fostering strong relationships with our clients.Key Responsibilities:Manage and resolve client inquiries and issues efficiently.Collaborate with various departments to ensure seamless...


  • Dubai, Dubai, United Arab Emirates NADIA Recruitment Dubai Full time

    Role OverviewThe Client Renewal Specialist will play a crucial role in ensuring client satisfaction and retention through effective management of the renewal process.Key Responsibilities:Engage proactively with clients to identify their renewal requirements and offer tailored support.Oversee and streamline the renewal process, ensuring all necessary...


  • Dubai, Dubai, United Arab Emirates NADIA Recruitment Dubai Full time

    Role Overview:The Client Renewal Specialist will be responsible for managing the renewal process for our valued clients, ensuring their needs are met with a high level of service.Key Responsibilities:Engage proactively with clients to assess their renewal requirements and offer tailored support.Oversee and streamline the renewal process, which includes...


  • Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

    OverviewAs a Client Support Specialist at IIQAFGROUP, you will play a crucial role in ensuring customer satisfaction and providing exceptional service to our clients.Key ResponsibilitiesAddress client inquiries and deliver prompt and precise responses.Assist clients with technical challenges and troubleshoot issues effectively.Work collaboratively with...


  • Dubai, Dubai, United Arab Emirates Insight Global Full time

    Position OverviewAs a Client Relations Specialist, you will play a crucial role in ensuring exceptional service delivery to our clients. Your responsibilities will include:Database Management: Maintain and organize the Client Relationship Management (CRM) database and client files, ensuring accuracy in filing, copying, and data entry.Issue Resolution:...


  • Dubai, Dubai, United Arab Emirates Noon Dubai Full time

    Role Overview:As a Client Relations Specialist, you will be responsible for overseeing a selection of small to medium-sized restaurant partners, ensuring their success and satisfaction with our services.Key Responsibilities:● Cultivating and sustaining exceptional relationships with our restaurant partners.● Taking ownership of your assigned portfolio,...


  • Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Robert Walters, a leading international recruitment consultancy, is seeking a Client Engagement Specialist. The selected candidate will be responsible for managing various initiatives concurrently, ensuring the delivery of outstanding results.Key ResponsibilitiesEstablish and nurture positive relationships with clients, consulting teams, project advisors,...


  • Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Robert Walters, a leading international recruitment consultancy, is seeking a Client Engagement Specialist. The selected candidate will be responsible for managing various initiatives concurrently, ensuring the delivery of outstanding results.Key ResponsibilitiesEstablish and nurture strong working relationships with clients, consulting teams, project...


  • Dubai, Dubai, United Arab Emirates raqmiyat dubai Full time

    Client Support Specialist at Raqmiyat DubaiWe are seeking a dedicated Client Support Specialist to join our team. The ideal candidate will possess a strong background in technical support within the healthcare sector.Educational Background: A Bachelor's degree in Computer Science or a related discipline is required.Certifications: Professional certifications...


  • Dubai, Dubai, United Arab Emirates Apple Dubai Full time

    **Job Summary**The ideal candidate will work closely with the Apple Dubai team to ensure the successful execution of business objectives. As a key member of the team, you will be responsible for maintaining high levels of outreach and developing a strategy for long-term success across a portfolio of clients and prospects.**Key Responsibilities:**Collaborate...


  • Dubai, Dubai, United Arab Emirates Sundus Full time

    Position: Customer Experience ManagerCandidate Profiles: Open to UAE Nationals and Expatriates.Qualifications:Bachelor's degree in Social Sciences, Education, Psychology, or related fields.Experience:A minimum of 4 to 5 years in a customer engagement-related position, ideally with experience in Early Childhood or social development.Proficiency in both Arabic...


  • Dubai, Dubai, United Arab Emirates Qureos Inc Full time

    Position Overview:Qureos Inc is in search of a committed Marketing Specialist. This role involves direct engagement with customers, delivering exceptional service, driving sales initiatives, conducting training sessions, and managing sales operations.Key Responsibilities:Achieve the designated targets for the assigned territory, including lead...