Client Experience Specialist
4 weeks ago
We are seeking a highly skilled and experienced Luxury Retail Advisor to join our team at Chalhoub Group. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our luxury retail stores.
Key Responsibilities- Customer Experience
- Represent the Chalhoub Group brand by communicating its values and philosophy through activities and interactions with customers and other team members.
- Promote the Group's loyalty program and increase enrolment rate and new customer acquisition.
- Build and maintain guest experience standards in order to build strong loyalty.
- Sales and Operations
- Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
- Execute and promote exceptional customer service and relations in stores and customer home visits.
- Attend to customer needs, sales, special orders, and repairs.
- Marketing and Promotion
- Stay up to date with the latest fashion trends, social media campaigns, products and competitors, and promote them to customers.
- Participate in the brand's events and support with in-store marketing events and activations.
- Technology and Data
- Use clienteling techniques, omnichannel approach and tools to connect virtually with customers and drive loyalty.
- Demonstrate a strong understanding and leverage available technology tools to support customer experience in and outside of the store.
- Store Operations
- Maintain all operating standards as per the brand's VM guidelines and SOPs.
- Provide feedback on store functionality.
- Strong experience in the Retail Luxury Jewellery industry in UAE.
- Excellent clienteling skills and hold a solid client database.
- Dynamic and positive personality traits.
- Strong English communication skills.
- Arabic, Russian, or Mandarin speaking skills would be a plus.
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