Client Experience Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Innovate Living Full time

About Innovate Living

Innovate Living is a luxury boutique real estate developer based in Dubai, UAE. We specialize in creating unique residential and commercial spaces that embody contemporary minimalism and understated luxury. Our mission is to craft environments that transcend the ordinary, leaving lasting impressions and enhancing the lives of those who inhabit them.

About the Role

We are seeking a dedicated and professional Client Relationship Specialist to join our dynamic team. In this role, you will be the primary point of contact for our prestigious clients, providing top-notch customer service and detailed information about our luxury projects.

Key Responsibilities

  • Client Interaction: Serve as the primary point of contact for clients, handling inquiries, complaints, and service requests. Provide detailed information about our services, properties, and ongoing projects.
  • Customer Support: Assist clients in understanding our offerings and guide them through the buying process. Coordinate with the sales and project management teams to ensure client requirements are met.
  • Communication: Prepare and deliver client communications, ensuring clarity and professionalism. Translate documents and communications if required.
  • Documentation and Reporting: Maintain accurate records of client interactions and transactions. Prepare regular reports on client feedback and service performance.
  • Problem Resolution: Address and resolve client issues promptly and effectively. Liaise with internal departments to facilitate the swift resolution of client concerns.

Requirements

  • Fluency in English (both written and spoken); knowledge of Russian is a plus.
  • Previous experience in a customer service or client relationship role, preferably in the real estate or luxury sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Ability to work independently and as part of a team.


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