Client Experience Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates Quanterra Group Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Quanterra Group. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Client Communication: Serve as the primary point of contact for clients, handling inquiries and resolving issues in a professional and courteous manner.
  • Service Delivery: Provide accurate and timely information regarding our services, company policies, and market trends to ensure a high level of client satisfaction.
  • Issue Resolution: Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
  • Service Requests: Assist clients with service requests, including maintenance issues, lease agreements, and account inquiries.
  • Record Keeping: Maintain detailed records of client interactions, transactions, and feedback in our CRM system.
  • Collaboration: Collaborate with other departments, such as sales and maintenance, to ensure seamless service delivery and address client needs effectively.
  • Continuous Improvement: Develop and implement strategies to enhance the customer experience and improve service quality.
  • Client Feedback: Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.

Requirements:

  • Education: Bachelor's Degree in Business Administration, Communications, or a related field.
  • Experience: Minimum 2 years of experience in a customer service role, preferably within the real estate or property management sector.
  • Skills: Excellent verbal and written communication skills, with a strong customer-focused attitude.
  • Conflict Resolution: Proven ability to handle difficult situations with diplomacy and resolve conflicts effectively.
  • Technical Skills: Proficient in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Market Knowledge: Knowledge of Dubai real estate market trends and regulations is an advantage.

Work Arrangement:

No remote work arrangement is available for this position.



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