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Patient Coordinator with Sales Expertise

2 months ago

Dubai, Dubai, United Arab Emirates Wane Group Full time
Job Summary

We are seeking a highly skilled Patient Coordinator with a strong sales background and clinic experience to support our team at Wane Group. The ideal candidate will possess excellent interpersonal skills, a passion for delivering exceptional customer service, and a keen ability to identify sales opportunities.

Key ResponsibilitiesCustomer Service
  • Provide a warm and welcoming experience for patients upon arrival.
  • Escort patients to designated waiting areas and address any inquiries or issues promptly and courteously.
  • Ensure a seamless experience from arrival to departure.
Sales and Promotion
  • Utilize sales techniques to promote clinic services and identify opportunities to upsell products or services.
  • Inform patients about ongoing promotions, membership plans, or loyalty programs.
  • Collaborate with the marketing team to implement sales strategies and campaigns.
Clinic Support
  • Assist in scheduling appointments and managing the clinic's booking system.
  • Provide basic information about clinic services, treatments, or procedures.
  • Support clinic staff by preparing patient files and ensuring timely flow of appointments.
  • Ensure all clinic policies and procedures are followed in patient interactions.
Operational Duties
  • Manage the reception area, ensuring it is tidy, organized, and welcoming.
  • Handle phone calls, emails, and other communication channels efficiently.
  • Maintain accurate records of patient visits and transactions.
  • Coordinate with other departments to ensure a high standard of service.
Requirements
  • High school diploma or equivalent; additional education in sales or healthcare is a plus.
  • Proven experience in a sales role, preferably within a clinical environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using booking and sales software.
  • A friendly and approachable demeanor.
Preferred Experience
  • Previous experience working in a clinic or healthcare setting.
  • Familiarity with medical terminology and clinic operations.
  • Knowledge of CRM software and sales techniques.
  • Bilingual abilities are a plus.
Working Conditions
  • Flexible working hours, including evenings and weekends, may be required.
  • Standing for extended periods and light physical activity may be involved.
  • Employee discounts on clinic services.

Job Type: Full-time