Store Operations Manager
7 days ago
The Store Manager is responsible for overseeing the daily operations of a retail store to ensure exceptional customer service, maximum sales, and profitability in line with company objectives. The successful candidate will manage inventory, maintenance, and ensure the store's external appearance meets brand standards.
Key Responsibilities
- Greet customers, offer assistance, and serve them in a timely manner to ensure their needs and complaints are answered with quality and customer service standards creating customer loyalty and portfolio.
- Ensure a smooth and efficient receiving process of items/shipments and monitor all inventory activities, including cycle counts, stock movements, and transfers between stores and warehouses.
- Analyze hourly, daily, and weekly sales performance, monitor selling items, missing sizes/items, and collection rotation to identify replenishment needs, place accurate orders, meet stock performance objectives, and maximize sales and sellout.
- Detect, anticipate, and provide regular feedback on customers' needs, market trends, and competitors' activities affecting the region/market.
- Recruit, train, motivate, and evaluate team members to ensure they have the necessary skills and required image to maximize their potential and contribution to the company.
- Prepare staff schedules based on budgeted hours, visitors' traffic, daily sales targets, events, and operational needs, and ensure effective communication of sales plans and set daily and hourly targets to the team.
- Log and update commercial and operational information, as well as various requests, on provided platforms in a timely and accurate manner.
- Manage annual allocated budgets by monitoring expenditure up to set limits, optimizing and reducing costs where possible, and reporting variances versus budget.
- Oversee the store's image and ensure its compliance with the brand's standards, verify and follow up on the cleanliness, display, and maintenance of the store, including the window, cash room, and stock room.
- Develop comprehensive reports on key performance indicators, sales trends, inventory levels, and team productivity to facilitate informed decision-making.
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Store Operations Manager
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Store Manager
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