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General Manager Store Operations

1 week ago

Dubai, Dubai, United Arab Emirates Al Futtaim Private Company (LLC) Full time

Senior Leadership Role

About the Opportunity

The General Manager Store Operations drives business profitability by maximizing sales and managing costs. He/she supports team growth to maintain high retail standards and exemplary customer service across all stores.

Main Duties:

  • Develop and execute strategic plans to achieve top-line growth and bottom-line profitability.
  • Drive the retail agenda in line with commercial priorities, taking a fully integrated cross-functional view to secure the long-term business direction of the markets.
  • Contribute to the overall business direction, business plan process, business transformation and change agenda, with the leadership team.

Store Excellence

  • Lead retail strategy to maximize daily commercial opportunities, driving both sales growth and profitability aligned with business objectives.
  • Drive operational excellence and efficiency across all stores to enhance customer experience and performance.
  • Ensure consistent adherence to high operational standards and compliance with local regulations in all store operations.

Customer Service

  • Champion a customer-centric approach to enhance and maintain high standards in the in-store experience.
  • Strengthen brand representation by increasing presence across all stores.
  • Ensure a seamless, positive customer experience across all channels, consistently aligning with the company's customer promise.