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Store Operations Manager

1 week ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Full time
Job Description

The Regional General Manager Operations drives business profitability by maximizing sales, managing costs, and ensuring an exceptional customer shopping experience. He/she supports team growth to maintain high retail standards and exemplary customer service across all stores, ensuring a brand-aligned customer experience that delivers our customer promise.

  • Develop and execute strategic plans to achieve top-line growth and bottom-line profitability.
  • Drive the retail agenda in line with commercial priorities, taking a fully integrated cross-functional view to secure the long-term business direction of the markets and contributing insights to secure the overall performance of the business.
  • Contribute to the overall business direction, business plan process, business transformation, and change agenda with the M&S Leadership team.
Retail Agenda
  • Lead retail strategy to maximize daily commercial opportunities, driving both sales growth and profitability aligned with business objectives.
  • Drive operational excellence and efficiency across all stores to enhance customer experience and performance.
  • Ensure consistent adherence to high operational standards and compliance with local regulations in all store operations.
  • Oversee and implement Standard Operating Procedures (SOPs) to meet market/region-specific commercial compliance and process requirements.
  • Implement operational strategies to optimize resources and enhance business operations.
  • Establish KPIs for monitoring performance and driving continuous improvement.
Customer Experience, Marketing, Visual Merchandising
  • Champion a customer-centric approach to enhance and maintain high standards in the in-store experience.
  • Strengthen brand representation by increasing Blue presence across all stores.
  • Ensure a seamless, positive customer experience across all channels, consistently aligning with the M&S customer promise.
  • Set clear, ambitious targets for all marketing activities, monitor performance, and adapt plans based on insights.
  • Collaborate to gather insights and refine strategies for effective marketing and branding of new and existing products.