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Facilities Management Officer

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time
Job Title: Facilities Management Officer

We are seeking a highly skilled and experienced Facilities Management Officer to join our team at Al Nahiya Group. The successful candidate will be responsible for overseeing the Ticketing Unit, providing guidance and support to team members to achieve operational goals.

Key Responsibilities:
  • Develop and Implement Ticketing Strategies: Create and execute ticketing strategies that maximize revenue while ensuring a seamless visitor experience.
  • System Management: Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems.
  • Customer Experience Enhancement: Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services.
  • Project Management: Lead discussions with site managers to gather requirements and manage ticketing software projects.
  • Business Analysis: Translate business requirements into technical specifications for ticketing implementation.
  • Collaboration: Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions.
  • UX Design: Collaborate with UX designers/agencies to create user-friendly ticketing flows.
  • Reporting and Analysis: Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making.
  • Budget Management: Assist in the development and management of the ticketing budget, ensuring cost-effective operations.
  • Training and Development: Train and develop staff on ticketing processes, customer service standards, and system usage.
  • Compliance and Security: Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Facilities Management Officer looking for a new challenge, please submit your application.