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Information Technology Specialist

3 months ago


Dubai, Dubai, United Arab Emirates Accor Full time

Position Overview

The IT Specialist plays a crucial role in ensuring the seamless operation of technology within the hospitality environment. This position is responsible for overseeing the hotel’s IT infrastructure, which includes both wired and wireless networks, to guarantee high performance, security, and reliability.

Key Responsibilities

  • Oversee and optimize the hotel's computer networks, ensuring they operate efficiently and securely.
  • Provide comprehensive technical support for all hardware and software utilized within the hotel, including computers, printers, POS systems, and property management systems.
  • Quickly diagnose and resolve technical issues reported by staff or guests to minimize operational disruptions.
  • Establish and uphold security measures to safeguard the hotel’s IT systems against cyber threats.
  • Develop and implement robust backup and disaster recovery strategies to protect vital data and ensure continuity of operations.
  • Assist in the acquisition of IT resources, including vendor research and budget alignment.
  • Deliver training and technical assistance to hotel personnel on the effective use of IT systems to boost productivity.
  • Maintain thorough documentation and inventory of all IT assets and configurations to streamline troubleshooting and future upgrades.
  • Ensure adherence to industry regulations and best practices concerning IT security and data privacy.
  • Stay informed about the latest advancements in technology and identify ways to integrate new solutions to enhance guest experiences and operational efficiency.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • Previous experience in IT support, ideally within the hospitality sector.
  • Strong knowledge of networking, operating systems (Windows, Linux), and hardware/software troubleshooting.
  • Excellent analytical and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Ability to work effectively both independently and as part of a team in a dynamic environment.
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Security+) are advantageous.

Benefits

  • Employee benefit card offering discounted rates at Accor worldwide.
  • Access to learning programs through our Academies.
  • Opportunities for personal and professional growth within the organization.
  • Engagement in Corporate Social Responsibility initiatives, such as Planet21.