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Front Office Supervisor

3 months ago

Dubai, Dubai, United Arab Emirates JUMEIRAH Full time
Responsabilità principali:
  • Gestione delle operazioni: Supervisionare le attività del front desk, garantendo che tutti gli ospiti ricevano un servizio rapido, professionale e cortese.
  • Check-in e check-out: Gestire le procedure di arrivo e partenza degli ospiti, assegnare le camere e soddisfare richieste speciali.
  • Gestione dei reclami: Affrontare e risolvere le lamentele e le preoccupazioni degli ospiti in modo tempestivo ed efficace.
  • Coordinamento interdipartimentale: Collaborare con altri reparti per soddisfare le esigenze degli ospiti e migliorare la loro esperienza.
  • Reportistica: Preparare e gestire report giornalieri, registri e sintesi dei turni.
  • Sicurezza: Garantire la sicurezza e la protezione di ospiti e personale seguendo le politiche e le procedure aziendali.
  • Gestione delle emergenze: Affrontare situazioni di emergenza, come incidenti medici, allarmi antincendio e violazioni della sicurezza, in modo calmo ed efficace.
  • Ispezioni regolari: Condurre ispezioni periodiche dell'area del front office per mantenere pulizia e ordine.
  • Relazioni con gli ospiti: Sviluppare e mantenere relazioni positive con gli ospiti per migliorare la loro fedeltà e soddisfazione.
  • Programmi VIP: Assistere nella gestione di programmi per ospiti VIP e abituali per fornire un servizio personalizzato.
  • Feedback degli ospiti: Raccogliere feedback dagli ospiti e utilizzarlo per migliorare i servizi e affrontare eventuali problematiche.
  • Comunicazione efficace: Mantenere una comunicazione chiara ed efficace con tutti i reparti per garantire operazioni fluide.
  • Informazioni importanti: Trasmettere informazioni e aggiornamenti rilevanti al team del front office e ad altri reparti coinvolti.
  • Supervisione del personale: Supervisionare e supportare i colleghi del front office, inclusi receptionist, concierge e portieri.
  • Formazione del team: Fornire formazione e orientamento ai membri del team del front office per mantenere elevati standard di servizio.