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Business Relationship Manager

1 week ago

Dubai, Dubai, United Arab Emirates ManpowerGroup Middle East Full time

We are seeking a Business Relationship Manager to protect daily and monthly service fees levels and grow revenue for existing customer relationships.

This role is critical in maintaining strong customer relationships, driving customer loyalty through onboarding, regular reviews and effective escalation management.

The Key Outcomes of this position include:

  • % contract value up for renewal retained
  • Cross-sell opportunity leads identified and passed to regional sales managers
  • Strength of relationship map for managed services properties

The ideal candidate will have:

  • 5 - 7 years of sales experience within the same industry.
  • Develop and implement a relationship development and retention plan for a portfolio of customers with a company managed services contract.
  • Onboard new customers once a network install or upgrade has been delivered ensuring a smooth transition to the management of the customers' network.
  • Execute the renewals process for existing managed services contracts driving retention
  • Identify and qualify cross-sell opportunities to hand over to regional sales managers
  • Monitor managed services support performance and proactively manage any issues and escalations.