Lobby Lounge Manager

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full time
Job Description

As a Lobby Lounge Manager at Shangri-La Group, you will be responsible for implementing and maintaining exceptional service standards and procedures to ensure a seamless guest experience.

Key Responsibilities:
  • Service Delivery: Develop and execute strategies to ensure that all guests receive prompt and courteous service, with a focus on efficiency and productivity.
  • Staff Management: Rotate and schedule staff to provide optimal coverage, and provide ongoing training and development to enhance their skills and confidence.
  • Guest Satisfaction: Monitor and address guest complaints promptly, and take proactive measures to prevent them from occurring.
  • Operational Excellence: Collaborate with the Chef and Chief Steward to ensure seamless coordination of food and beverage services, and identify opportunities for process improvements.
  • Quality Control: Work closely with the kitchen and bar teams to maintain high standards of quality and presentation, and ensure that all facilities are well-maintained.
  • Teamwork: Foster a culture of collaboration and open communication among team members, and encourage a proactive approach to problem-solving and innovation.

As a Lobby Lounge Manager, you will be an integral part of the Shangri-La Group team, working closely with colleagues to deliver exceptional guest experiences and drive business success.



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