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Client Success Consultant

1 week ago

Dubai, Dubai, United Arab Emirates Marketing Management Analytics, Inc. Remote Work Freelance Full time

About the Position

We are seeking a highly experienced Senior Account Manager to lead our client relationships and drive project execution at Marketing Management Analytics, Inc. As a critical member of our account management team, you will be responsible for delivering high-quality client projects and building strong partnerships with our clients.

Main Responsibilities

  1. Driving executional excellence while fostering internal and client partnerships.
  2. Managing projects from start to finish with a focus on delivering high-quality results.
  3. Collaborating with clients on project-focused tasks and contributing to presentations for basic results.
  4. Maintaining and developing materials for proposals as required.
  5. Contributing to methodological discussions and recommendations within a larger account team.
  6. Overseeing project-level support, delegating work, providing instructions, and ensuring quality control.
  7. Assisting with analytic planning and report writing to uncover insights in the data.

Project Coordination

The ideal candidate will be responsible for coordinating key activities such as:

  1. Developing custom surveys.
  2. Reviewing links for accuracy.
  3. Monitoring fieldwork progress.
  4. Planning data processing and analysis.
  5. Providing guidance on report visualization and storytelling.
  6. Populating and developing reports.
  7. Overseeing Analyst roles on these tasks, where collaboration is essential.
  8. Executing tasks under the supervision of managers or senior team members.

Critical Skills and Qualifications

  1. Demonstrated expertise in MS Office Suite, particularly Excel and PowerPoint.
  2. Exceptional attention to detail, accuracy, and thoroughness in completing all tasks.
  3. Able to effectively collaborate with internal support teams.
  4. Superior organizational skills, unwavering dedication to accuracy and completeness.
  5. Data-driven approach with a basic understanding of SPSS and/or quantitative reporting tools.
  6. Able to manage multiple projects concurrently while prioritizing client satisfaction.
  7. Able to manage complex project budgets, create project plans, schedules, and budgets.
  8. Driven, self-motivated individual with excellent time management skills.
  9. Able to thrive in a team environment.
  10. Excellent written and verbal communication skills, with polished interpersonal and presentation abilities.

Education Requirements

  1. Bachelor's Degree completion; master's degree an asset.