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Customer Success Consultant

1 week ago

Dubai, Dubai, United Arab Emirates 3600 Kyndryl Middle East L.L.C. Full time

We're seeking a skilled Customer Technology Advisor who will play a key role in driving technology innovation and customer success at 3600 Kyndryl Middle East L.L.C. As a certified expert in your field, you will work closely with our Kyndryl Consult Partners and customer partners to leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.

In this role, you will be responsible for delivering unique and differentiated value to our customers through captivating show-and-tell methods such as engaging demos and compelling presentations. You will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.

You will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.

You will possess strong technical and business acumen, allowing you to provide value-driven solutions within the practice services domain(s). Your exceptional customer-facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.

You will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.

We offer a comprehensive learning program, providing access to state-of-the-art resources, Fortune 100 clients, and opportunities for growth and development. You will have the chance to innovate, build new capabilities, new relationships, new processes, and new value. At Kyndryl, we care about your well-being and offer benefits that give you choice, reflect the diversity of our employees, and support you and your family through the moments that matter.

Key Responsibilities

  • Support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery
  • Collaborate closely with Customer Partners and Kyndryl Consult Partners
  • Develop and deliver compelling demonstrations, proof of concepts, and prototypes
  • Identify the intricate business and technical requirements of our customers