Guest Experience Coordinator

5 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time
Overview of Mövenpick Resort Al Marjan Island
We are a 5-star resort built beside 300M of soft sand beach. Our 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round Kids Club make it an ideal holiday destination.

The Job: Telephone Operator
You will take care of our guests by answering all calls in our Royal Service Center. Greet, respond to requests and coordinate with other departments while providing exceptional service. You will also assist guests for all room service orders and respond to their queries and requests. Take initiative to add a personalized experience and proudly promote our hotel facilities.

Requirements:
  1. Min. 1 year's experience in similar roles for a 5-Star Resort in UAE
  2. Multi-lingual (Arabic / German/ Russian) is a Plus
  3. Prior experience working with Opera/Micros is Mandatory
  4. Strong networking skills and proven ability to build and maintain good relationships with all stakeholders


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