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As a Front Desk Agent at Mövenpick, you will be responsible for providing exceptional service to our guests, while ensuring that their needs are met. You will handle all calls and respond to requests, collaborate with other departments, and take ownership of resolving issues.
Your Key Responsibilities:
- Greet and respond to requests from guests in a professional and courteous manner.
- Collaborate with other departments to ensure seamless delivery of services.
- Take initiative to add a personalized experience for our guests.
- Promote hotel facilities and services to enhance the guest's stay.
About You:
- You have a minimum of 1 year of experience in a similar role in a 5-star resort in the UAE.
- Being multi-lingual (Arabic / German / Russian) would be an asset.
- Prior experience working with Opera / Micros is required.
- You possess excellent communication skills and can build strong relationships with stakeholders.
Our Commitment:
- We value diversity and inclusion and strive to create a workplace that reflects this commitment.
- We offer an Employee Benefit Card with discounted rates at Accor worldwide hotels.
- We provide learning programs through our Academies.
- We offer opportunities for growth and development within your property and across the world.
- We participate in Corporate Social Responsibility activities like Planet 21.