Facilities Management Expert
3 weeks ago
The successful candidate will be responsible for formulating and communicating facility management performance objectives, continuously monitoring progress and alignment towards strategic objectives.
They will review and support the execution of the business plan for the Country FM, in line with the strategic objectives of the department and the Group as a whole.
Additionally, they will review and work on defining and improving SLAs and targeted KPIs, looking for areas of improvement and betterment initiatives to enhance the overall condition and processes for our facilities.
Operational ResponsibilitiesThe ideal candidate will manage and lead the country function team to ensure an efficient, productive, and motivated work environment.
They will review and approve service agreements for Soft and Hard FM, including scope of work, SLAs, Terms & Conditions, and commercial assessment.
Liaising and coordinating with the Sustainability division, they will initiate, implement, and ensure compliance with Sustainability standards guidelines and targets.
They will also liaise and coordinate with the HSSE to ensure compliance with the Group's policies and International and local Safety and Security standards.
Furthermore, they will monitor and provide guidance and support to Service providers and contractors serving our facilities, ensuring best quality and cost-efficient solutions.
They will oversee the commissioning of new facilities and handover process, review and analyse Asset Management Reports and Data, including Asset Lifecycle reports and Spare parts inventory stock vs consumed.
Providing Dashboards and KPI monitoring tools for measuring technical performance and customer service, they will build, monitor, and review budget and control expenditures per facility.
They will prepare weekly, monthly, and quarterly reports for providing insights and align with management targets and guidelines.
People Management ResponsibilitiesThe candidate will assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback to support professional development and maximize performance.
They will build strong relations and trust with stakeholders, including Mall management, Retail Managers, and interdisciplinary support functions.
RequirementsTo succeed in this role, the candidate will need a Bachelor's Degree in Engineering (Mechanical or Electrical) and a minimum of 5 years of experience in a similar Facility management role.
fmp or cfm Certification is a plus, along with high leadership and communication skills, as well as being a people person who can perform under pressure and deliver satisfying customer experience.
They will also need strong contract administration and negotiation skills, financial knowledge to build, monitor, and control the function's budget and P&L, and familiarity with Project Management and FM Consultancy at various stages of project.
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