Patient-Affairs (Front-Desk) Specialist - UAE National only
2 days ago
Job Summary:
The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.
Key Responsibilities:
- Front Desk & Patient Reception:
- Welcome, greet, and assist patients with a warm and professional approach
- Manage patient check-ins and check-outs, ensuring a smooth and efficient experience
- Provide essential information about the clinic's services, policies, and procedures
- Appointment & Scheduling Management:
- Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists
- Manage appointment confirmations, reminders, and follow-ups to minimize no-shows
- Update and maintain accurate patient records in the electronic medical records (EMR) system
- Patient Experience & Support:
- Serve as the primary contact for patient inquiries, concerns, and requests
- Assist patients with insurance verification and billing inquiries
- Provide clear guidance on clinic workflows, procedures, and digital health tools
- Administrative & Operational Support:
- Maintain front-desk efficiency by managing daily administrative tasks
- Ensure a tidy, organized, and welcoming reception area
- Collaborate with medical and operations teams to optimize patient flow and minimize wait times
- Coordination & Communication:
- Act as a liaison between patients, healthcare providers, and administrative teams
- Ensure effective internal communication to support seamless patient care
- Handle confidential patient information in compliance with data protection regulations
Understand, follow and support all hospital infection control programs
Requirements
Qualifications & Experience:
- Bachelor's degree in Healthcare Administration, Business, Hospitality, or a related field is preferred
- Experience in a front-desk, patient affairs, or customer service role
- Excellent communication and interpersonal skills, with a patient-first mindset
- Strong organizational and multitasking abilities in a fast-paced environment
- Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools
- Fluency in English and Arabic
Entry level
Employment typeFull-time
Job functionAdministrative
IndustriesIT Services and IT Consulting
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