Patient-Affairs (Front-Desk) Specialist - UAE National only

2 days ago


Dubai, Dubai, United Arab Emirates GluCare Full time
Patient-Affairs (Front-Desk) Specialist - UAE National only

Job Summary:

The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

Key Responsibilities:

  • Front Desk & Patient Reception:
  • Welcome, greet, and assist patients with a warm and professional approach
  • Manage patient check-ins and check-outs, ensuring a smooth and efficient experience
  • Provide essential information about the clinic's services, policies, and procedures
  • Appointment & Scheduling Management:
  • Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists
  • Manage appointment confirmations, reminders, and follow-ups to minimize no-shows
  • Update and maintain accurate patient records in the electronic medical records (EMR) system
  • Patient Experience & Support:
  • Serve as the primary contact for patient inquiries, concerns, and requests
  • Assist patients with insurance verification and billing inquiries
  • Provide clear guidance on clinic workflows, procedures, and digital health tools
  • Administrative & Operational Support:
  • Maintain front-desk efficiency by managing daily administrative tasks
  • Ensure a tidy, organized, and welcoming reception area
  • Collaborate with medical and operations teams to optimize patient flow and minimize wait times
  • Coordination & Communication:
  • Act as a liaison between patients, healthcare providers, and administrative teams
  • Ensure effective internal communication to support seamless patient care
  • Handle confidential patient information in compliance with data protection regulations

Understand, follow and support all hospital infection control programs

Requirements

Qualifications & Experience:

  • Bachelor's degree in Healthcare Administration, Business, Hospitality, or a related field is preferred
  • Experience in a front-desk, patient affairs, or customer service role
  • Excellent communication and interpersonal skills, with a patient-first mindset
  • Strong organizational and multitasking abilities in a fast-paced environment
  • Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools
  • Fluency in English and Arabic
Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

IT Services and IT Consulting



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