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Guest Experience Manager

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels & Resorts Full time

About Us

Anantara Hotels & Resorts invites you to experience the art of hospitality in Ras Al Khaimah, where luxury meets tranquility.

Job Summary

This role requires an individual with exceptional customer service skills, able to work effectively in a fast-paced environment, maintaining high standards of product and service quality.

Main Responsibilities:
  1. Ensure all guest requests are met, and reservations are honored, monitoring daily arrivals.
  2. Take personal responsibility for driving revenue growth through upselling and effective sales strategies.
Requirements:
  1. At least two years of experience in the Front Office or Reservations department.
  2. Familiarity with hotel operations, available technology (PMS & RMS), and distribution channels.