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Guest Experience Manager

1 month ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Job Description

Guest Relations Manager

Can you bring your own personality, create a "magnifique" experience and naturally connect with guests and colleagues alike?

We are looking for a Guest Relations Manager to join our team This could be the next step for you into a Management position within the Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here

What Is In It For You

  1. Employee benefit card offering discounted rates in Accor worldwide
  2. Learning programs through our Academies
  3. Opportunity to develop your talent and grow within your property and across the world
  4. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

  1. Responsible for ensuring the efficient operation in Guest Services
  2. Ensure that all team members are properly trained
  3. Handle complaints/incidents/accidents occurring in the hotel when required
  4. Manage & motivate the teams to upsell and ensure that the rates given match the instructions received
  5. Develop high quality relationships with guests throughout their stay to encourage loyalty

Qualifications

Your experience and skills include:

  1. Minimum experience of two years in a similar role in a 5-star Luxury Hotel
  2. Bachelor's degree in Hospitality or equivalent
  3. Knowledge in MS Office and Opera system
  4. Ability to speak other languages, preferably Russian
  5. The ability to work under pressure, multitask, and think on your feet to quickly resolve issues
  6. Strong verbal and written communication skills and pride in personal presentation
  7. A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay
  8. Strong leadership & interpersonal skills

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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