Customer Service Director

7 days ago


Dubai, Dubai, United Arab Emirates NMC Healthcare Full time
Job Overview

NMC Healthcare seeks a Customer Relations Manager to lead our patient experience initiatives. This role is responsible for developing and implementing strategies to enhance customer satisfaction, improve communication, and foster a culture of excellence.

Responsibilities
  • Culture Transformation: Develop and maintain a culture that prioritizes patient satisfaction, empathy, and respect.
  • Customer Feedback: Gather and analyze feedback from patients, families, and staff to identify areas for improvement.
  • Service Standards: Establish and communicate high standards for customer service, ensuring consistent delivery across departments.
  • Training and Development: Provide ongoing training and coaching to staff on effective communication, conflict resolution, and problem-solving skills.
  • Quality Improvement: Collaborate with teams to identify and implement process improvements that enhance the patient experience.
Requirements
  • Educational Background: Bachelor's degree in a related field (commerce, administration, or medical); MBA/MSc preferred.
  • Experience: Minimum two years of management experience in a healthcare setting, with a proven track record of improving customer satisfaction.
  • Skills: Excellent leadership, communication, and interpersonal skills; ability to build strong relationships with diverse stakeholders.


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