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Duty Manager

2 months ago

Dubai, Dubai, United Arab Emirates Kempinski Hotels Full time
Job Description

Kempinski Hotels is seeking a highly skilled Duty Manager to join our Front Office team. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities:
  • Guest Services: Provide exceptional support and assistance to all Front Office sections, ensuring prompt and cordial attention to all guests.
  • Problem Resolution: Resolve guest complaints and issues in a timely and professional manner, ensuring guest satisfaction and loyalty.
  • Communication: Coordinate with other operating departments, such as Housekeeping, Engineering, Sales, and Butlers, to ensure seamless communication and collaboration.
  • Room Management: Check all correspondence of the day's arrivals, familiarize with arrived and arriving guests, and follow up as required to ensure accurate room assignments and guest needs.
  • Front Desk Operations: Control room availability for walk-ins, establish accountability for guests' departed dates and times, and maintain accurate records.
  • Housekeeping Coordination: Follow up with Housekeeping on unresolved room discrepancies and ensure that all rooms are clean and ready for guests.
  • Reservation Procedures: Maintain accurate reservation procedures, including same-day arrivals, and ensure that all guest folios are accurate and up-to-date.
  • Billing and Credit: Check all billing instructions and guest credit for accuracy, follow up on credit standing of walk-in guests, and resolve any related issues.
  • Departmental Standards: Maintain high standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees.
  • Information Management: Ensure that all departmental information is accurate and up-to-date, and that all guests receive timely and relevant information.
  • Revenue Growth: Promote in-house sales and facilities to maximize hotel revenues and contribute to the hotel's overall success.
  • Emergency Procedures: Understand and carry out duties in line with Hotel Emergency Procedures, and inspect the Front and Back of House for cleanliness, Health & Safety, and report any faults to concerned departments.