Customer Service Manager
5 days ago
Job Summary
">- The Customer Service Manager oversees the Customer Service Representative Team, ensuring timely and accurate order processing and response.
- This role involves managing and tracking approved customer requests for quote, orders, and billing.
- The Manager will work closely with Customer Support, Operations, and Program Management to address and resolve any order issues.
Key Responsibilities
">- Ensure the team processes internal and external customer purchase orders and requests in a timely manner.
- Review customer orders – EDI, web portal based, email, for accuracy.
- Take an active role in identifying and resolving any order issues.
- Understand all aspects of the Order Management process.
- Provide Order Processors with training and guidance; assist co-workers with resolutions of issues on orders.
- Develop, document, existing and new processes/procedures.
- Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management.
- Maintain the company's order processing manual.
- Review daily order deck to ensure order accuracy.
- Monitor Order Processing productivity and SOM activity through Order Management.
- Ensure team can effectively resolve customer issues/concerns.
- Respond to customer escalated inquiries and requests.
- Develop and maintain excellent relationship with customers, both internal and external.
- Manage customer's backlog order and customers' billing process.
- Maintain working knowledge of M3 and SAP products and order processes.
- Perform other ad hoc duties as assigned.
- Manage department's schedule to attend shipping/production needs.
- Track and make sure billing and invoice reach to customer successfully.
- Assist with billing dispute if needed.
- Work with Operations and Program Management team to reduce errors, double activities and inefficiency.
- Customarily and regularly directs the work of two or more employees.
- Responsible for hiring, termination and the advancement/promotion of employees.
- Customarily and regularly exercises discretion and independent judgment.
About Safran Aerosystems
">Safran Aerosystems conceives high-technology solutions that optimize aircraft performance and flight safety. As the world’s leading supplier of emergency evacuation systems and oxygen supply systems for crew members, Safran Aerosystems is also a major player in fuel and fluid systems.
">Requirements
">Problem-solving, well-organized, detail-oriented, and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications are preferred.
">Contact Information
">Learn more about this exciting opportunity by visiting https://www.qureos.com/.
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