Customer Service Manager

5 days ago


Dubai, Dubai, United Arab Emirates Vacancies Full time

Job Summary

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  • The Customer Service Manager oversees the Customer Service Representative Team, ensuring timely and accurate order processing and response.
  • This role involves managing and tracking approved customer requests for quote, orders, and billing.
  • The Manager will work closely with Customer Support, Operations, and Program Management to address and resolve any order issues.
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Key Responsibilities

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  • Ensure the team processes internal and external customer purchase orders and requests in a timely manner.
  • Review customer orders – EDI, web portal based, email, for accuracy.
  • Take an active role in identifying and resolving any order issues.
  • Understand all aspects of the Order Management process.
  • Provide Order Processors with training and guidance; assist co-workers with resolutions of issues on orders.
  • Develop, document, existing and new processes/procedures.
  • Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management.
  • Maintain the company's order processing manual.
  • Review daily order deck to ensure order accuracy.
  • Monitor Order Processing productivity and SOM activity through Order Management.
  • Ensure team can effectively resolve customer issues/concerns.
  • Respond to customer escalated inquiries and requests.
  • Develop and maintain excellent relationship with customers, both internal and external.
  • Manage customer's backlog order and customers' billing process.
  • Maintain working knowledge of M3 and SAP products and order processes.
  • Perform other ad hoc duties as assigned.
  • Manage department's schedule to attend shipping/production needs.
  • Track and make sure billing and invoice reach to customer successfully.
  • Assist with billing dispute if needed.
  • Work with Operations and Program Management team to reduce errors, double activities and inefficiency.
  • Customarily and regularly directs the work of two or more employees.
  • Responsible for hiring, termination and the advancement/promotion of employees.
  • Customarily and regularly exercises discretion and independent judgment.
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About Safran Aerosystems

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Safran Aerosystems conceives high-technology solutions that optimize aircraft performance and flight safety. As the world’s leading supplier of emergency evacuation systems and oxygen supply systems for crew members, Safran Aerosystems is also a major player in fuel and fluid systems.

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Requirements

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Problem-solving, well-organized, detail-oriented, and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications are preferred.

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Contact Information

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Learn more about this exciting opportunity by visiting https://www.qureos.com/.



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