Enterprise Solutions Consultant
4 days ago
About the Role
The Sales Account Executive plays a pivotal role in maintaining and expanding relationships with strategically important large customers. Focused on three to five key accounts, this individual represents the entire range of company products and services while leading the customer account planning cycle. This ensures that assigned customers' long-term needs and expectations are met by the company.
- Key Responsibilities:
- Proactively lead joint company-strategic account planning processes to develop mutual performance objectives, financial targets, and critical milestones.
- Articulate solution business value to customers and lead solution development efforts that best address customer needs, coordinating the involvement of all necessary company personnel.
- Demonstrate understanding of the customer's business priorities and initiatives.
- Discuss relevant trends and priorities integrating industry knowledge and solution knowledge.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Gather market information from multiple sources to analyze competition and consumer/market trends.
- Achieve strategic customer objectives defined by company management.
- Complete strategic customer account plans that meet company standards.
- Ensure high customer satisfaction.
- Closely coordinate company executive involvement with customer management.
- Develop clear and well-articulated account strategy and plan, including white-space analysis and awareness plans.
- Own the Deal Model process for assigned clients, including responsibility for proposals, contracts, and pricing approval for licenses and professional services.
- Manage day-to-day sales processes, coordinate account meetings, and effectively use Business Consulting (Pre-Sales Engineering) and Sales Support resources.
- Understand and execute against expected performance metrics, such as customer meetings per week, customer-facing time, BPRs per quarter, pipeline quantity, and velocity.
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