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Technical Support Specialist
2 months ago
Job Title: Technical Support Specialist
Job Code: JPC - 3662
Location: Global Opportunities
Experience: 3 to 5 years
Language: Excellent in English
Education: Bachelor's Degree in Information Technology, Computer Engineering or equivalent
Asterix Communications is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-level IT support to end-users, ensuring seamless technical operations and exceptional customer experience.
Key Responsibilities- IT Service Desk Management: Experience in the use of IT Service Desk Management (ITSM) tools & software (e.g. ManageEngine, ServiceNow) to manage and resolve technical issues efficiently.
- Certification and Training: Certification on ITIL Operational Support and Analysis (OSA), CCNA, MCSA or MSCE is highly desirable, demonstrating your commitment to staying up-to-date with industry best practices.
- Hardware and Software Support: Install, configure, and maintain new device components and software applications for end-users, ensuring they have the necessary tools to perform their jobs effectively.
- Equipment Maintenance: Remove, replace, upgrade or repair existing or aging equipment and applications as necessary, minimizing downtime and ensuring business continuity.
- Technical Documentation: Provide detailed technical notes regarding the problem, steps taken to resolve the issue, and diagnosis of the user's problem, ensuring that all stakeholders are informed and up-to-date.
