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Call Center Lead

1 week ago

Sharjah, Sharjah, United Arab Emirates Damas Medical Center Sharjah Full time

**Job Overview**

The Call Center Lead will be responsible for managing a team of customer service representatives, ensuring that they have the necessary tools and support to provide exceptional service to customers.

**Key Responsibilities:**

  • Hiring, training, and developing call center representatives.
  • Monitoring and evaluating agent performance, providing feedback and coaching as needed.
  • Collaborating with other departments to resolve customer complaints and issues.

**Ideal Candidate:**

  • Minimum 2 years of experience in customer service or a related field.
  • Strong leadership and communication skills.
  • Able to work independently and as part of a team.