Assistant Manager of Floor Services

3 weeks ago


Dubai, Dubai, United Arab Emirates Solutions Leisure Group Full time

JOB TITLE:

Assistant Floor Manager

POSITION TYPE:

Full Time

REPORTING TO:

Floor Manager

OBJECTIVES:

  • To support the Floor Manager in organizing and overseeing service operations on the floor.
  • To assist in preparing the establishment, ensuring all necessary preparations are in place for service.
  • To possess comprehensive knowledge of the menu items and provide detailed explanations when requested.
  • To treat our guests with the utmost respect and care.

DUTIES:

  • To adhere to our established Cycle of Service consistently.
  • To guarantee that service is executed professionally and aligns with the standards set by the Floor Manager.
  • To oversee the cleanliness of designated areas following established procedures and hygiene standards.
  • To assist in task distribution for preparation and ensure timely completion of all responsibilities.
  • To manage the exchange of soiled or damaged linens for clean, usable items.
  • To take ownership of service in the assigned area during shifts.
  • To aid the Floor Manager in developing and presenting training programs and standard operating procedures.
  • To monitor service stations and ensure they are adequately stocked with necessary items.
  • To supervise the order-taking process by staff and ensure accurate communication to the kitchen.
  • To maintain thorough knowledge of all menu components.
  • To oversee the serving of food and beverages in accordance with established standards and in a courteous manner.
  • To ensure that table maintenance is consistently upheld, providing comfort for our guests.
  • To verify customer charges accurately, present bills, and process payments according to the establishment's protocols.
  • To maintain excellent customer relations, assisting guests without disrupting service to others.
  • To direct customer complaints to the appropriate management personnel.
  • To conduct on-the-job training to empower staff in their roles.
  • To uphold the highest standards of personal hygiene and appearance.
  • To ensure all staff members adhere to personal hygiene and dress code standards.
  • To participate in required meetings and training sessions.
  • To report any suspicious items to management immediately.
  • To engage in fire or evacuation drills and familiarize oneself with all exits.
  • To ensure all records related to floor operations are updated at the beginning and end of each shift.
  • To lead by example and provide support to staff in all aspects.
  • To prepare section assignments at the start of each shift.
  • To cover staff sections during breaks as needed.
  • To engage with guests at each table, gathering feedback to relay to management.
  • To fulfill any other reasonable requests made by management.

Remote Work:

No



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